Quick reply templates: This feature lets you save and reuse messages you use frequently.It is helpful to inform your leads or customers outside of working hours that you have received their message and will respond to them as soon as possible.

Automate away messages: These messages can be set according to a schedule, such as your working hours.Automate greeting messages: You can set up this generic message to auto-respond to new incoming chats or to conversations that have no activity after 14 days.

Here are the types of WhatsApp Business automation features available:

If the user opts-in, they are automatically taken to WhatsApp to continue the conversation, either with a rep or a bot. You can assign a number in your Interactive Voice Response (IVR) system that can be set to ask the user if they prefer to continue the conversation on WhatsApp.

Automate IVR call deflection: Use this feature to direct phone calls to WhatsApp.

Some messages include abandoned cart recovery, order confirmations, or payment reminders.

Automate proactive notifications: Send proactive messages using message templates to target customers who have opted-in to receive updates.

The chatbots send out welcome messages, introduce your products and services, and share your WhatsApp business catalog.

Automate sales and marketing processes: Using WhatsApp chatbots, you can automate your sales and marketing flows.

Typically used for FAQs, auto-replies, or away messages to reduce the lead response time while still answering your customers in a human way.

Automated message flows: With WhatsApp API, you can set up a custom message flow that spans the length of an entire conversation.

Here are the types of WhatsApp API automation features available:

Whatsapp text message